Refund Policy

Refund Policy

At La Bella Pelle JM, we take pride in offering high-quality skincare products that are carefully selected for our customers.
We want you to be completely satisfied with your purchase, and we will do our best to assist you if something goes wrong.

Eligibility for Refunds

• Due to the personal nature of skincare products, we do not accept returns or offer refunds on opened or used items for hygiene and safety reasons.

• Refunds will only be granted if the product is damaged, defective, or incorrect upon delivery.

• You must notify us within 48 hours of receiving your order to qualify for a replacement or refund.

Process

1. Contact us at labellapelle1@gmail.com or via WhatsApp (876-307-5485) with your order number, photos, and a description of the issue.

2. Once approved, we will arrange a product exchange, store credit, or refund to your original payment method.

3. Processing time for refunds is typically 5–7 business days.