Frequently Asked Questions
❓ Frequently Asked Questions
Got questions? We’ve got answers.
Whether you’re new to skincare or a loyal #GlowGetter, here’s everything you need to know about shopping with La Bella Pelle JM.
How do I place an order?
Simply browse our website, add your favorite products to your cart, and proceed to checkout. It’s fast, secure, and user-friendly.
Do you offer islandwide delivery in Jamaica?
Yes! We deliver to all parishes in Jamaica via trusted local couriers. Delivery typically takes 1–3 business days, depending on your location.
What are the delivery fees?
Standard delivery rates start at $600 JMD and may vary slightly depending on your parish.
How will I know my order has been shipped?
Once your order is processed and shipped, you’ll receive a WhatsApp or email notification with tracking details or delivery updates.
What payment methods do you accept?
We accept:
Debit/Credit Cards (Visa, MasterCard)
Bank Transfers (NCB, Scotia, BNS)
Cash on Delivery (select locations)
Zelle & PayPal (for international orders)
Can I pay with Cash on Delivery (COD)?
Yes, COD is available in select areas. For confirmation, reach out to us via WhatsApp before placing your order.
Are your products authentic?
100%. We source our skincare directly from authorized distributors of trusted international brands. No knockoffs—only products that work.
Do you offer skincare consultations?
Absolutely! Message us on WhatsApp for free personalized advice. Our team will help recommend products based on your skin type and concerns.
I have sensitive skin—can I still shop here?
Yes. Many of our products are suitable for sensitive skin. Look for keywords like “gentle,” “fragrance-free,” or ask us for tailored recommendations.
Can I return a product if it doesn’t work for me?
Due to the nature of skincare and hygiene regulations, we do not accept returns on opened or used products. However, if you receive the wrong item or your product is damaged in transit, contact us within 24 hours and we’ll make it right.
My order arrived damaged—what should I do?
Please take clear photos of the item(s) and packaging, then contact us via WhatsApp or email within 24 hours of delivery. We’ll send a replacement or issue store credit.
Do you offer bulk or wholesale pricing?
Yes, we offer discounts for bulk purchases or resale. Contact us directly for a custom quote and partnership options.
I’m an influencer or content creator—do you collaborate?
We love working with skincare lovers! Reach out via email or DM us on Instagram to apply for partnerships.